“Thank you for enhancing our outdoor living space! Our family loves to sit outside especially in the evening and enjoy nature. Our re-designed and improved patio is gorgeous! Our initial planning meeting with Chris gave us the assurance that we were selecting the correct company for the job. Twin Oaks did not present us with the lowest bid but your professionalism truly won us over. Meeting the hardworking and thoughtful, English-speaking crew was a pleasure. Then, arriving home at the end of a long workweek and seeing the gorgeous, custom designed patio completed professionally and on budget was a surprise. Your crew works very fast. Chris and Joe, the follow up Care Visit was unexpected. Who does that above and beyond customer service call in this day and age? You have earned and deserve the success that you have! I have already and will continue to recommend your company to my circle and will think of your crew often and kindly while we enjoy the outdoor space! Thanks so much!”
Wendy & Bryan Brightman, Saline
The community of Chatterton Village in Canton is extremely pleased with the complete line of services Twin Oaks provides us. We have been with Twin Oaks for several years now and have a year-round contract with them that includes services covering all of our communities needs. Their crews are reliable and courteous and the account manager keeps our communities Board of Directors well informed. We continuously receive compliments on the appearance of our community from our visitors and friends in neighboring communities. Twin Oaks continues to exceed our expectations.
Board of Directors – Chatterton Village, Canton
“We have been with Twin Oaks Landscape, Inc. since our inception in 2009. They have us an all encompassing bid for all our outside service needs, and they promised excellent service and communication. So far, they have exceeded our expectations, which were high. They are a great local company, and I would recommend them to anyone.”
Jim, Ann Arbor State Bank
Jim, I wanted to thank you and Twin Oaks for the beautiful job you did on the yard. Our property here at Weber’s has to be one of the hardest to mow. There is hardly a flat surface with many islands and steep banks. Your crew made the grass look like we were a golf course the way they double cut it. The grass on the islands was kept at a nice height and always edged. The outside property here means a lot to our name and successful business. This summer the job done on the yard reflected that. When we noticed things that needed to be addressed you were quick to have it done to our satisfaction. So, we look forward to using Twin Oaks next year.
Jay Krumm, Maintenance Director, Weber’s Inn
We at Crooked Stick Condominium Association in Stonebridge — now that we’ ve used your services through a first winter and beginning of spring — want you to know how pleased we are not only with the high quality of snow removal and spring cleanup, but also with the exemplary customer service you provide your clients. Snow removal was great. Snow was removed promptly with no gouging of driveways or lawns and landscaped areas. Our owners made a point of calling or writing to tell me this. They also really appreciated the careful spreading of mulch, keeping it even and on the areas that should be mulched and not on others. I’ve especially appreciated your personal check-ins with clients and am comfortable knowing that you are accessible and responsive. Congratulations on a fine beginning.
Kathe – Crooked Stick Condominium Assoc., Ann Arbor
I am very impressed with your prompt service and the quality of the finished work in the “mulching” of our yard. Both your Project Manager who stopped by last night and the two young men who did the work today were skilled, communicated very well and, above all, were really nice guys! You have excellent employees and service and that will make me choose Twin Oaks for my future landscaping needs.
“In today’s world, it has become easy for people to lower their expectations when it comes to dealing with service providers. The contractor finishes the job weeks after he promised, the cable guy arbitrarily decides he’s not going to show up at all and your tax accountant “forgets” to file an important form. All of it just becomes expected…and then along comes a company like Twin Oaks. Not only did they absolutely EXCEED my expectations in every imaginable way, but their landscaping, stone paving and drainage work has made my home the envy of the neighborhood and has added immediate bottom line value. I’d recommend Twin Oaks to anyone…particularly to my friends and family.”
“In the two months that we have been working with Twin Oaks you have exceeded our expectations and are doing a wonderful job! You make us feel like we are your only customer in that you and your staff have been responding to our questions and implementing changes immediately, providing constant feedback to make our property even better than it was before you came on board. Your employees are very professional, our landscaping has never looked better and you continue to impress us with your constant communication. We would highly recommend your company to anyone looking for excellent, individualized landscape management.”
“Thanks again to you and your crew for doing such a wonderful job on our drainage and landscaping project. Your team is professional, knowledgeable and thorough. We’re thrilled with how the project turned out! Truthfully, I’m actually excited for it to rain so I can see our new drainage system in action. Thanks again!”
“Just a note to tell you a about how we feel about our new patio. First off, let’s start with the design. You listened to us. You heard us describe how we would use the space. Your design was the first reason that we chose to work with Twin Oaks. Listening to the customer and then being able to process that info into a plan is the difference where we felt that you were not just trying to sell the same square of pavers that other companies recycle from job to job.
The Job: After 5 years of heavy construction at our place, we were prepared for mud and dust that comes with any large scale project. But your field team managed their workspace and cleaned up after themselves at the end of each day. After spending 5 months cleaning up after our rough framing contractors, I found it refreshing that I didn’t have to pick up one piece of broken brick the entire time you were at our house, your guys even swept my driveway before you left!
The Finished Product: We couldn’t be happier with the way it turned out. Fred’s meticulous approach to the design (and RE-design and RE-RE design!) of the staircase threw a few curve balls at him but his desire to make sure that we were all on the same page makes me think of him every time I look at the stairs.
So, in conclusion, we’re happy. When we started this project we encountered a lot of landscape companies who said they did brick paver work. But at some point there’s a very big difference between people who just install a job and people who are dedicated to making sure that not only is every phase of the project right, but at the end of the job; that the client satisfaction with the finished product exceeded their expectations. You certainly exceeded our expectations for our patio.
Anyone who’s considering a landscape contractor should take into consideration what they really want out of backyard living space. Let’s face it, this is Michigan, we’ve only got 4, maybe 5 months to enjoy our outdoor space, I’m glad that I followed my gut with you guys. If this letter does anything; I hope that it shows future customers to compare all aspects of their job. Not just the bottom line price or how many inches of compacted base material is used. Look at the design. Look at the intangibles. Look at the consultative nature of how you design, service and install your projects. In hindsight this is why I’m glad we ended up with you.
See you next summer for Phase 2 of the project!!!