~ Local Ann Arbor Community Resident’s Testimonials
We are proud to serve the individuals residents within the Stonebridge Community, some dating as far back as 2001, when we first began full maintenance services with Maggie and Jim M of Ann Arbor. Amongst a full maintenance program and other landscape projects, we have also installed a new composite deck with railing for them. (see right photo)
Here is what she has to say about us… “The customer service from Twin Oaks is fabulous. When I have a question or request their response is sometimes so fast I can’t believe it! They check on work they have done for me, even when I haven’t asked them to and they have always been very friendly, courteous and helpful.”
Rick and Debbie H. have been clients of Twin Oaks since 2010, started off simply with winter services. Then in 2011, they met with us for complete outdoor maintenance services, and have requested additional landscape build projects over the years as well.
In this photo below, we repaired their multi-level paver walkway with appropriate sub-base and base products to create a safe access to their backyard lawn area.
Here is what Debbie had to say about Twin Oaks: “Sara and everyone there, we are very happy with the time and attention we have received from all of you at Twin Oaks. Work and other commitments require most of our time and it is important that we do not have to put energy into repeated requests for resolution when there is an issue regarding our landscape. Our outdoor living areas are beautiful and well taken care of. We are so pleased with your professionalism, knowledge and customer service. Thank you.”
In addition to the Stonebridge Community and individual residents, we also provide year round services to a few of the condominium associations
within Stonebridge. Here is a quote from one of them, Crooked Stick Association, who started with Twin Oaks back in 2009 and with whom we still hold a contractual relationship for maintenance services: “We at Crooked Stick Condominium Association in Stonebridge — now that we’ ve used your services through a first winter and beginning of spring — want you to know how pleased we are not only with the high quality of snow removal and spring cleanup, but also with the exemplary customer service you provide your clients. Snow removal was great. Snow was removed promptly with no gouging of driveways or lawns and landscaped areas. Our owners made a point of calling or writing to tell me this. They also really appreciated the careful spreading of mulch, keeping it even and on the areas that should be mulched and not on others. I’ve especially appreciated your personal check-ins with clients and am comfortable knowing that you are accessible and responsive. Congratulations on a fine beginning.”
~ Kathe Wunderlich, Crooked Stick Association Board Member